Fawne Matthai

Fawne Matthai

Client Support Specialist

An expert in human resources and human capital management, Fawne serves as a member of SkillSmart’s client services team. She is responsible for assisting clients with the implementation of workforce development products, resolving clients’ questions and requests, and ensuring positive customer satisfaction.

Prior to joining SkillSmart, Fawne served as a corporate recruiter for First Data Corporation, where she supported internal position management, talent acquisition, and retention strategies. She was selected to special project teams that worked on increasing clarity and appeal of job postings to drive retention and examining turnover trends from the initial interview to new hire training. She also partnered with a local non-profit organization to provide upskilling opportunities for local residents and increase the diversity of First Data’s applicant pool.

Earlier in her career, she had shorter-term learning opportunities supporting the teams at Learning Tree International, the Maryland National Capital Park and Planning Commission, and the National Science Foundation’s Academy Office of Human Resource Management.

Fawne completed her Master of Science in Industrial Organizational Psychology, with a focus on Human Capital and Human Resources from the University of Maryland Baltimore County and her Bachelor of Arts from Saint Mary’s College of Maryland. She did her Masters’ thesis on brand equity theory as related to recruiting recent college graduates.

Actively involved in the human resources community, Fawne keeps her skills current as a member of her local chapter for the Society of Human Resource Management (SHRM) and by reviewing peers’ resumes. An athlete, Fawne volunteers for Girls on the Run races, as well as serves as head captain and treasurer for Frederick Women’s Rugby Football Club (FWRFC).